Contact Support Team
Our Standard Support Program is subject to the Rapta Terms of Service or, if Customer and Rapta have separately negotiated and executed a Priority Support agreement for the Rapta Platform.
Standard Support hours are 8:00 a.m. – 6:00 p.m. Pacific Time, Monday through Friday, excluding holidays.
Customers may log a support ticket with Rapta:
- By submitting an email to email@example.com reporting the support requirement. Customers should provide the company name, contact information for the user submitting the case and details of the support requirement.
- Directly with their Customer Success Manager and they will submit a support ticket on your behalf.
Details to include: Process to reproduce the error, impact or severity level and the model and serial number of your system.
Priority Support and SLA agreements can include 24/7 technical support, on-site technical support, training, professional services and other agreed upon services for the Rapta Platform. Priority Support is a paid-for service level agreement. A Priority Support agreement can be secured by contacting either the firstname.lastname@example.org or by contacting your Customer Success Manager directly.